TERMS AND CONDITIONS
Simply Clean of the Triad, LLC Terms and Conditions is provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. We currently utilize Quickbooks to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will need to reschedule your appointment and you will be charged a cancellation fee of $25.
Simply Clean of the Triad, LLC gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to Simply Clean of the Triad, LLC. Should a check be returned, a $ 35.00 Returned Check Fee will be added to your account. Simply Clean of the Triad, LLC does not except post dated checks. Please note a 5% charge will be added for all credit card transactions.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rates starting at $65 per hour for a 2 person team. Once you get on our schedule, you will be charged a base amount for a weekly, bi-weekly, or monthly cleaning. If you skip a cleaning, you will be charged an extra $25 as it will take us longer. If you add any extra's, such as changing sheets on extra beds that we did not discuss during your quote, or taking things off the tops of cabinets and washing them, etc.. there will be an additional charge added. We offer Add-Ons at a discount for our regular clients such as Stove Cleaning, Refrigerator Cleaning, Blinds, Windows, tops of cabinets, and cleaning walls/doors.
Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you. No refunds.
You also have the option to pay for the entire month if it is more convenient for you to save checks. Please make arrangements with Misty Carter for monthly payments.
In the event a payment arrangement was made and an invoice was sent, Simply Clean of the Triad, LLC will charge a late fee of $10, then a late fee of 1.5% per day the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Skipped Cleanings & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. If you are scheduled for bi-weekly cleanings and you skip a week, it will be a month before your next cleaning, so you will be charged the monthly rate, which is $25 more. A cancellation fee will also apply if you do not cancel at least 12 hours in advance or the night before. (See below)
If you need to cancel or reschedule your cleaning service, please give us at least 12 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $25.00 will be applied to all accounts that are not canceled/rescheduled at least 12 hours before your scheduled cleaning day.
With the Flu being rampant this year, we have implemented a new policy for sick households. This is to keep our workers safe from getting any sicknesses. Not only will it affect us, it will be passed to our family members. IF you or your family members have a sickness with fever, and are home when we are scheduled to come to clean; please be considerate and reschedule your appointment. Some viruses are contagious for 5-7 days and sometimes up to 2 weeks.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases Simply Clean of the Triad, LLC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Simply Clean of the Triad, LLC may have caused the need for repair or replacement
a). We do not climb higher than a 2-step ladder
b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Simply Clean of the Triad, LLC, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Entry to Homes
Simply Clean of the Triad,LLC has three different options to choose from so that your cleaners have entry into homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Simply Clean of the Triad, LLC from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued
Simply Clean of the Triad, LLC reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
When entering into an agreement for services with Simply Clean of the Triad, LLC, you agree not to solicit for hire any staff member introduced to you by Simply Clean of the Triad, LLC for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable Simply Clean of the Triad, LLC immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated.
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, Porch.com and so forth. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.
At Simply Clean of the Triad, LLC we are so grateful for each and every customer and value you as clients and friends. We look forward to working with you in the future.
Misty K. Carter